Terms and Conditions

1. Scope

These Terms and Conditions govern the relationship between the seller named under “Seller details” (“BLINK”) and the visitors and clients of this website when browsing the site, booking a consultation, sending an enquiry and buying products from the online shop.

By placing an order, the client confirms that they have read and accept these Terms and Conditions.

2. Products and prices

• Every product is presented with photographs, a description, available sizes and a price. Because of the handwork and the nature of the fabrics, the shade of a product may differ slightly from the photograph.
• Prices are in euro (EUR) and are final for the client. The delivery price is shown separately at checkout before the order is confirmed.
• BLINK may change the prices on the site. A change does not affect orders that have already been confirmed.

3. Orders

• The client adds products to the bag, fills in the delivery details and chooses a payment and delivery method.
• After the order is sent, the client receives a confirmation by email. The contract is concluded with the confirmation from BLINK.
• BLINK may decline an order if a product is unavailable or the price contains an obvious error; in that case BLINK informs the client and refunds any amount paid in full.

4. Payment

• All online card payments are processed by Stripe over a secure connection. BLINK never receives or stores the client’s card details.
• Where other payment methods are offered at checkout, such as cash on delivery or bank transfer, their terms are shown before the order is confirmed.

5. Delivery

• Delivery within Bulgaria is made by Econt courier to an office or an address, or the order is collected from the showroom, as chosen by the client at checkout.
• The delivery time and price are shown at checkout before the order is confirmed.
• On receipt, the client checks the parcel in the presence of the courier and notes any visible damage to the packaging.

6. Right of withdrawal for ready-to-wear products

• A consumer may withdraw from the purchase of a ready-to-wear product from the online shop within 14 days of receiving it, without giving a reason, under Art. 50 of the Bulgarian Consumer Protection Act.
• To exercise this right, the client informs BLINK in writing at the email under “Seller details” and states the order number.
• The product is returned within 14 days of the notice, unworn, in its original condition, with its labels and packaging. The cost of returning it is borne by the client.
• BLINK refunds the amounts received, including the standard delivery price, within 14 days of the notice and may withhold the refund until the product is received. The refund is made by the same means of payment, unless the client expressly agrees otherwise.
• The client is liable for any reduction in the value of the product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

7. Made-to-measure and personalised products

• Made-to-measure orders are agreed and confirmed in the BLINK showroom after a personal consultation and measurements. The design, fabrics, production time, fittings, price and advance payment are confirmed in writing before production begins.
• Products made to the client’s individual measurements or individual requirements (choice of design, fabric, colour, lace, adjustments to the silhouette and other personal details) are created specifically for that client and cannot be offered to another buyer.
• The right of withdrawal does not apply to these products, under Art. 57(3) of the Bulgarian Consumer Protection Act. Made-to-measure products cannot be returned or exchanged and the amounts paid, including the advance payment, are not refundable once the order has been confirmed.
• This does not limit the client’s rights where the finished product does not conform to what was agreed (section 8).

8. Lack of conformity and complaints

• BLINK is liable for any lack of conformity of a product with the sales contract under the applicable Bulgarian law.
• A complaint is sent to the email under “Seller details” with the order number, a description of the problem and photographs. BLINK reviews the complaint and offers a remedy (repair, replacement, price reduction or refund) within one month of receiving it.
• Complaints are not accepted for damage caused by improper use, failure to follow the care instructions or normal wear.

9. Showroom consultations

• A consultation can be booked online or by phone. Where a consultation carries a fee, the amount and how it is deducted are shown when booking.
• If the client cannot attend, we kindly ask them to let BLINK know as early as possible so the slot can be offered to another client.

10. Client reviews

• Reviews are published on the site only after the BLINK team has confirmed that the author is a BLINK client. The name and review are published only with the author’s consent; the email is never shown.
• BLINK does not publish reviews with offensive, false or promotional content and does not alter the content of published reviews.

11. Personal data

• BLINK processes clients’ personal data only to fulfil orders, consultations and enquiries and, with the client’s explicit consent, to send news, in compliance with Regulation (EU) 2016/679.

12. Disputes

• Disputes are resolved by mutual agreement. A consumer may also contact the Bulgarian Commission for Consumer Protection (www.kzp.bg). If no agreement is reached, the dispute is settled by the competent Bulgarian court.

13. Changes

• BLINK may update these Terms and Conditions. Each order is governed by the version in force when it was placed.